North America Unified Communication as a Service (UCaaS) Market

North America Unified Communication as a Service (UCaaS) Market Overview

The North America Unified Communication-as-a-Service (UCaaS) market size is would grow at a CAGR of 9.2% during 2016-2022. North America would be the largest market during the forecast period. Stable economy, technological advancements, and unified communication infrastructure demands would drive the market for UCaas in the North American region.

Small & Medium businesses are embracing Unified Communications (UC). Driving Small & Medium business UC adoption is the need to enhance collaboration, especially among remote and mobile workers, and boost productivity, and UC achieves both. UC supports collaboration by enabling employees to work anywhere with the devices they prefer and still stay connected to each other.

North America Unified Communication as a Service (UCaaS) Market Segmentation

The adoption of UCaaS technology would be largely witnessed in the consumer goods and retail verticals, as streamlining business processes would be quick, and also real-time services and faster transaction closures could be achieved seamlessly.

The report highlights the adoption of UCaaS (Unified Communication-as-a-Service) market in North America. Based on the component, the UCaaS market is segmented into Telephony, Unified messaging, Conferencing and Others Robotics. Based on the Deployment, the market is segmented across On-Premise, Cloud Based segments. The report further segments the market based on the End User Organization Size as Small & Medium Enterprises and Large enterprises. Industry vertical wise the market is bifurcated as Consumer goods and retail, Telecom and IT, BFSI, Healthcare, Public sector and utilities, Logistics and transportation, Travel and hospitality and Others. The countries included in the report are United States, Canada, Mexico and Rest of North America.

 North America Unified Communication as a Service (UCaaS) Market Key Companies

Some of the major market leaders profiled in the report are Cisco Systems (U.S.), Computer Science Corporation (U.S.), BT Group (U.K.), 8×8 (U.S.), West Corporation (U.S.), Microsoft Corporation (U.S.), Voss Solutions (U.S.), Verizon Communication (U.S.), Star2star Communications (U.S.), and Polycom (U.S.).

North America Unified Communication as a Service (UCaaS) Market Segmentation

By Component

• Telephony
• Unified messaging
• Conferencing
• Collaboration platforms and applications

By Deployment

• On-Premise
• Cloud Based

By Organization Size

• Small & Medium Enterprises
• Large Enterprises

By Vertical

• Consumer goods and retail
• Telecom and IT
• BFSI
• Healthcare
• Public Sector & Utilities
• Logistics & Transportation
• Travel & Hospitality
• Others

By Country

• US
• Canada
• Mexico
• Rest of North America

Unique Offerings from KBV Research

• Exhaustive coverage of North America Unified Communication as a Service (UCaaS) Market
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Chapter 1.  Market Scope & Methodology

1.1  Market Definition

1.2  Objectives

1.3  Market Scope

1.4  Segmentation

1.4.1  North America UCaaS Market, by Component

1.4.2  North America UCaaS Market, by Deployment

1.4.3  North America UCaaS Market, by Organization Size

1.4.4  North America UCaaS Market, by Vertical

1.4.5  North America UCaaS Market, by Geography

1.5  Methodology for the research

Chapter 2.  Market Overview

2.1  Introduction

2.2  North America UCaaS Market

2.3  Drivers, Restraints and Opportunities

2.3.1  Market Drivers

2.3.1  Market Restraints

Chapter 3.  North America UCaaS Market – By Component

3.1  North America UCaaS Telephony Market – By Country

3.2  North America UCaaS Unified Messaging Market – By Country

3.3  North America UCaaS Conferencing Market – By Country

3.4  North America UCaaS Collaboration platforms and applications Market – By Country

Chapter 4.  North America UCaaS Deployment Market

4.1  North America On-Premise UCaaS market – By Country

4.2  North America Cloud Based UCaaS market – By Country

Chapter 5.  North America UCaaS market – By Organization Size

5.1  North America SME UCaaS Market – By Country

5.2  North America Large Enterprises UCaaS Market – By Country

Chapter 6.  North America UCaaS market – By Vertical

6.1  North America UCaaS Consumer Goods & Retail Market – By Country

6.2  North America UCaaS Telecom & IT Market – By Country

6.3  North America UCaaS BFSI Market – By Country

6.4  North America UCaaS Healthcare Market – By Country

6.5  North America UCaaS Public sector and Utilities Market – By Country

6.6  North America UCaaS Logistics and Transportation Market – By Country

6.7  North America UCaaS Travel and hospitality Market – By Country

6.8  North America UCaaS Other sectors Market – By Country

Chapter 7.  Country Level Analysis

7.1  U.S UCaaS Market

7.1.1  U.S UCaaS Component Market

7.1.2  U.S UCaaS Deployment Market

7.1.3  U.S UCaaS Organization Size Market

7.1.4  U.S UCaaS Vertical market

7.2  Canada UCaaS Market

7.2.1  Canada UCaaS Component Market

7.2.2  Canada UCaaS Deployment Market

7.2.3  Canada UCaaS market- By Organization Size

7.2.4  Canada UCaaS market – By Vertical

7.3  Mexico UCaaS Market

7.3.1  Mexico UCaaS Component Market

7.3.2  Mexico UCaaS Deployment Market

7.3.3  Mexico UCaaS market- By Organization Size

7.3.4  Mexico UCaaS Vertical Market

7.4  Rest of North America UCaaS Market

7.4.1  Rest of North America UCaaS Component Market

7.4.2  Rest of North America UCaaS Deployment Market

7.4.3  Rest of North America UCaaS Market – By Organization Size

7.4.4  Rest of North America UCaaS market – By Vertical

Chapter 8.  Company Profiles

8.1  BT Group

8.1.1  Company Overview

8.1.2  Financial Analysis

8.1.3  Segmental Analysis

8.2  8×8 Inc

8.2.1  Company Overview

8.2.2  Financial Analysis

8.2.3  Research & Development

8.3  West Corporation

8.3.1  Company Overview

8.3.2  Financial Analysis

8.3.3  Segmental Analysis

8.4  Voss Solutions

8.4.1  Company Overview

8.5  Star2Star Communications, LLC

8.5.1  Company Overview

8.6  Polycom, Inc.

8.6.1  Company Overview

8.7  Cisco Systems, Inc.

8.7.1  Company Overview

8.7.2  Financial Analysis

8.7.3  Segmental Analysis

8.7.4  Research & Development

8.8  Microsoft Corporation

8.8.1  Company Overview

8.8.2  Financial Analysis

8.8.3  Business Segment Analysis

8.8.4  Research and Development Cost

8.9  Verizon Communications Inc.

8.9.1  Company Overview

8.9.2  Financial Analysis

8.9.3  Business Segment

8.1  Computer Science Corporation

8.10.1  Company Overview

8.10.2  Financial Analysis

8.10.3  Segmental Analysis

List of Tables

TABLE 1  NORTH AMERICA UCAAS MARKET: 2012-2015 ($MILLION)

TABLE 2    NORTH AMERICA UCAAS MARKET: 2016-2022 ($MILLION)

TABLE 3  NORTH AMERICA UCAAS MARKET: 2012-2015 ($MILLION)

TABLE 4    NORTH AMERICA UCAAS MARKET: 2016-2022 ($MILLION)

TABLE 5    NORTH AMERICA UCAAS MARKET – BY COMPONENT: 2012-2015 ($MILLION)

TABLE 6    NORTH AMERICA UCAAS MARKET – BY COMPONENT: 2016-2022 ($MILLION)

TABLE 7  NORTH AMERICA UCAAS MARKET – BY TELEPHONY: 2012-2015 ($MILLION)

TABLE 8    NORTH AMERICA UCAAS MARKET – BY TELEPHONY: 2016-2022 ($MILLION)

TABLE 9    NORTH AMERICA UCAAS MARKET – BY UNIFIED MESSAGING: 2012-2015 ($MILLION)

TABLE 10  NORTH AMERICA UCAAS MARKET – BY UNIFIED MESSAGING: 2016-2022 ($MILLION)

TABLE 11  NORTH AMERICA UCAAS MARKET – BY CONFERENCING: 2012-2015 ($MILLION)

TABLE 12  NORTH AMERICA UCAAS MARKET – BY CONFERENCING: 2016-2022 ($MILLION)

TABLE 13  NORTH AMERICA UCAAS MARKET – BY COLLABORATION PLATFORMS AND APPLICATIONS: 2012-2015 ($MILLION)

TABLE 14  NORTH AMERICA UCAAS MARKET – BY COLLABORATION PLATFORMS AND APPLICATIONS: 2016-2022 ($MILLION)

TABLE 15  NORTH AMERICA UCAAS MARKET – BY DEPLOYMENT: 2012-2015 ($MILLION)

TABLE 16  NORTH AMERICA UCAAS MARKET – BY DEPLOYMENT: 2016-2022 ($MILLION)

TABLE 17  NORTH AMERICA ON-PREMISE – UCAAS MARKET: 2012-2015 ($MILLION)

TABLE 18  NORTH AMERICA ON-PREMISE – UCAAS MARKET: 2016-2022 ($MILLION)

TABLE 19  NORTH AMERICA CLOUD BASED – UCAAS MARKET: 2012-2015 ($MILLION)

TABLE 20  NORTH AMERICA CLOUD BASED – UCAAS MARKET: 2016-2022 ($MILLION)

TABLE 21  NORTH AMERICA UCAAS MARKET – BY ORGANIZATION SIZE: 2012-2015 ($MILLION)

TABLE 22  NORTH AMERICA UCAAS MARKET – BY ORGANIZATION SIZE: 2016-2022 ($MILLION)

TABLE 23  NORTH AMERICA SME UCAAS MARKET: 2012-2015 ($MILLION)

TABLE 24  NORTH AMERICA SME UCAAS MARKET: 2016-2022 ($MILLION)

TABLE 25  NORTH AMERICA LARGE ENTERPRISES – UCAAS MARKET: 2012-2015 ($MILLION)

TABLE 26  NORTH AMERICA LARGE ENTERPRISES – UCAAS MARKET: 2016-2022 ($MILLION)

TABLE 27  NORTH AMERICA UCAAS MARKET – BY VERTICAL: 2012-2015 ($MILLION)

TABLE 28  NORTH AMERICA UCAAS MARKET – BY VERTICAL: 2016-2022 ($MILLION)

TABLE 29  NORTH AMERICA UCAAS MARKET – BY CONSUMER GOODS & RETAIL: 2012-2015 ($MILLION)

TABLE 30  NORTH AMERICA UCAAS MARKET – BY CONSUMER GOODS & RETAIL: 2016-2022 ($MILLION)

TABLE 31  NORTH AMERICA UCAAS MARKET – BY TELECOM & IT: 2012-2015 ($MILLION)

TABLE 32  NORTH AMERICA UCAAS MARKET – BY TELECOM & IT: 2016-2022 ($MILLION)

TABLE 33  NORTH AMERICA UCAAS MARKET – BY BFSI: 2012-2015 ($MILLION)

TABLE 34  NORTH AMERICA UCAAS MARKET – BY BFSI: 2016-2022 ($MILLION)

TABLE 35  NORTH AMERICA UCAAS MARKET – BY HEALTHCARE: 2012-2015 ($MILLION)

TABLE 36  NORTH AMERICA UCAAS MARKET – BY HEALTHCARE: 2016-2022 ($MILLION)

TABLE 37  NORTH AMERICA UCAAS MARKET – BY PUBLIC SECTOR AND UTILITIES: 2012-2015 ($MILLION)

TABLE 38  NORTH AMERICA UCAAS MARKET – BY PUBLIC SECTOR AND UTILITIES: 2016-2022 ($MILLION)

TABLE 39  NORTH AMERICA UCAAS MARKET – BY LOGISTICS AND TRANSPORTATION: 2012-2015 ($MILLION)

TABLE 40  NORTH AMERICA UCAAS MARKET – BY LOGISTICS AND TRANSPORTATION: 2016-2022 ($MILLION)

TABLE 41  NORTH AMERICA UCAAS MARKET – BY TRAVEL AND HOSPITALITY: 2012-2015 ($MILLION)

TABLE 42  NORTH AMERICA UCAAS MARKET – BY TRAVEL AND HOSPITALITY: 2016-2022 ($MILLION)

TABLE 43  NORTH AMERICA UCAAS MARKET – BY OTHER SECTORS: 2012-2015 ($MILLION)

TABLE 44  NORTH AMERICA UCAAS MARKET – BY OTHER SECTORS: 2016-2022 ($MILLION)

TABLE 45  U.S UCAAS MARKET: 2012-2015 ($MILLION)

TABLE 46  U.S UCAAS MARKET: 2016-2022 ($MILLION)

TABLE 47  U.S UCAAS MARKET – BY COMPONENT: 2012-2015 ($MILLION)

TABLE 48  U.S UCAAS MARKET – BY COMPONENT: 2016-2022 ($MILLION)

TABLE 49  U.S UCAAS MARKET – BY DEPLOYMENT: 2012-2015 ($MILLION)

TABLE 50  U.S UCAAS MARKET – BY DEPLOYMENT: 2016-2022 ($MILLION)

TABLE 51  U.S UCAAS MARKET – BY ORGANIZATION SIZE: 2012-2015 ($MILLION)

TABLE 52  U.S UCAAS MARKET – BY ORGANIZATION SIZE: 2016-2022 ($MILLION)

TABLE 53  U.S UCAAS MARKET – BY VERTICAL: 2012-2015 ($MILLION)

TABLE 54  U.S UCAAS MARKET – BY VERTICAL: 2016-2022 ($MILLION)

TABLE 55  CANADA UCAAS MARKET: 2012-2015 ($MILLION)

TABLE 56  CANADA UCAAS MARKET: 2016-2022 ($MILLION)

TABLE 57  CANADA UCAAS MARKET – BY COMPONENT: 2012-2015 ($MILLION)

TABLE 58  CANADA UCAAS MARKET – BY COMPONENT: 2016-2022 ($MILLION)

TABLE 59  CANADA UCAAS MARKET – BY DEPLOYMENT: 2012-2015 ($MILLION)

TABLE 60  CANADA UCAAS MARKET – BY DEPLOYMENT: 2016-2022 ($MILLION)

TABLE 61  CANADA UCAAS MARKET – BY ORGANIZATION SIZE: 2012-2015 ($MILLION)

TABLE 62  CANADA UCAAS MARKET – BY ORGANIZATION SIZE: 2016-2022 ($MILLION)

TABLE 63  CANADA UCAAS MARKET – BY VERTICAL: 2012-2015 ($MILLION)

TABLE 64  CANADA UCAAS MARKET – BY VERTICAL: 2016-2022 ($MILLION)

TABLE 65  MEXICO UCAAS MARKET: 2012-2015 ($MILLION)

TABLE 66  MEXICO UCAAS MARKET: 2016-2022 ($MILLION)

TABLE 67  MEXICO UCAAS MARKET – BY COMPONENT: 2012-2015 ($MILLION)

TABLE 68  MEXICO UCAAS MARKET – BY COMPONENT: 2016-2022 ($MILLION)

TABLE 69  MEXICO UCAAS MARKET – BY DEPLOYMENT: 2012-2015 ($MILLION)

TABLE 70  MEXICO UCAAS MARKET – BY DEPLOYMENT: 2016-2022 ($MILLION)

TABLE 71  MEXICO UCAAS MARKET – BY ORGANIZATION SIZE: 2012-2015 ($MILLION)

TABLE 72  MEXICO UCAAS MARKET – BY ORGANIZATION SIZE: 2016-2022 ($MILLION)

TABLE 73  MEXICO UCAAS MARKET – BY VERTICAL: 2012-2015 ($MILLION)

TABLE 74  MEXICO UCAAS MARKET – BY VERTICAL: 2016-2022 ($MILLION)

TABLE 75  REST OF NORTH AMERICA UCAAS MARKET: 2012-2015 ($MILLION)

TABLE 76  REST OF NORTH AMERICA UCAAS MARKET: 2016-2022 ($MILLION)

TABLE 77  REST OF NORTH AMERICA UCAAS MARKET – BY COMPONENT: 2012-2015 ($MILLION)

TABLE 78  REST OF NORTH AMERICA UCAAS MARKET – BY COMPONENT: 2016-2022 ($MILLION)

TABLE 79  REST OF NORTH AMERICA UCAAS MARKET – BY DEPLOYMENT: 2012-2015 ($MILLION)

TABLE 80  REST OF NORTH AMERICA UCAAS MARKET – BY DEPLOYMENT: 2016-2022 ($MILLION)

TABLE 81  REST OF NORTH AMERICA UCAAS MARKET – BY ORGANIZATION SIZE: 2012-2015 ($MILLION)

TABLE 82  REST OF NORTH AMERICA UCAAS MARKET – BY ORGANIZATION SIZE: 2016-2022 ($MILLION)

TABLE 83  REST OF NORTH AMERICA UCAAS MARKET – BY VERTICAL: 2012-2015 ($MILLION)

TABLE 84  REST OF NORTH AMERICA UCAAS MARKET – BY VERTICAL: 2016-2022 ($MILLION)

TABLE 85  KEY INFORMATION – BT GROUP.

TABLE 86  KEY INFORMATION – 8X8 INC.

TABLE 87  KEY INFORMATION – WEST CORPORATION.

TABLE 88  KEY INFORMATION – VOSS SOLUTIONS

TABLE 89  KEY INFORMATION – STAR2STAR COMMUNICATIONS, LLC

TABLE 90  KEY INFORMATION – POLYCOM, INC.

TABLE 91  KEY INFORMATION – CISCO SYSTEMS, INC.

TABLE 92  KEY INFORMATION – MICROSOFT CORPORATION

TABLE 93  KEY INFORMATION – VERIZON COMMUNICATIONS INC.

TABLE 94  KEY INFORMATION – COMPUTER SCIENCE CORPORATION